Recall Request

CURRENT ITEMS BEING RECALLED:

Off Road Coolant 64oz


Dear Customer,

Maxima Racing Oils® has identified a potential problem with Product Number# 89-83964 among certain batch codes. In-house testing has denoted inconsistent PH levels in these two batches of Off Road Coolant 64oz products. Maxima would like for the products to be quarantined, and have any inventory holdings sent back to Maxima. Maxima will issue call tags to have the products returned. We will replace all returned inventory at no charge.

Please complete the Return Merchandise Authorization (RMA) form below to initiate the Recall process. The form will automatically be submitted to our orders department, who will assist you throughout the recall process.

We sincerely apologize for any complications this may have caused you and your team. Maxima stands behind all its products and works to ensure we only produce the highest quality products. We appreciate your support in choosing Maxima Racing Oils®.

Sincerely,

Maxima Racing Oils®

Recalled Product Information:

Item ID: 89-83964

Product Description: Off Road Coolant 64oz

Batch Codes: 260121 and 270121

Recalled Batch Codes:

Batch Code: 260121, Cases: 1-500

Batch Code: 260121, Cases: 501-858

Batch Code: 270121, Cases: 1-143

Batch Code: 270121, Cases: 144-644


Where to find your batch code:

Batch codes can be found on the back of each bottle, etched in plastic near the bottleneck and above the rear label, as indicated by the red circle shown below.

Batch codes can also be found on the outside of each product case as indicated by the red circle on the image of the case below.

Ex: 061021-P 233 = 6 October 2021, Case #233

Recall Bottle/Case Batch Code Placement

Dealer Information:

Maxima will be contacting dealers directly in order to issue call tags and facilitate the RMA process on distributors' behalf.

In order to facilitate the recall at the dealer level, Maxima will require the following information:

  • Off-Road Coolant 64oz dealer sales history January 1, 2020 – Present
  • Customer Name & Contact Information


    • Please submit this form by October 22nd, 2021 to receive your replacement product. If you have any issues submitting this form, please email orders@maximausa.com.

    Provide Your Order Information

    Upload Proof of Purchase

    If your order contains a large quantity of the recalled product, you may upload your proof of purchase below, and enter "See Attachment" in place of the batch #.

    Files must be under 2MB for form to submit successfully.

    Upload Image

    Please upload image of the affected product. Image must visibly show batch code of purchased product or case. Please refer to the example image in the description above to determine where to find the batch code on your product or case. If multiple bottles or cases were purchased, please include an image of all items purchased. We may request additional images after your form has been submitted.

    Files must be under 2MB for form to submit successfully.

    Upload Document

    (For Dealers and Distributors)

    If you are a Dealer or Distributor, please collect any customer information associated with orders of 64oz Off Road Coolant, and upload here before submitting form.

    Files must be under 2MB for form to submit successfully.

    Billing Info

    Please enter the billing information associated with your Maxima order.

    Shipping Info

    If shipping is same as billing, enter "Same" or "NA" for all Shipping Info fields below.

    Entering your shipping details may help us identify your order. Any exchanged items will be shipped to the original shipping address, unless a new address is entered.

    Maxima is willing to personally pick up and replace recalled product for qualifying orders.

    Please submit this form to receive your replacement product. If you have any issues submitting this form, please email orders@maximausa.com.